Coleg Morgannwg

Courses

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NVQ Level 1 Customer Services

Course Outline

The course consists of five mandatory units and one optional unit. These cover the aspects of customer service that are expected at a junior level role.

Entry requirements

There are no formal entry requirements for this course, although an appropriate work experience is needed

What will I study?

The units you will study are: Mandatory Units Prepare yourself to deliver good customer service; Communicate effectively with customers; Do your job in a customer friendly way; Provide customer service within the rules and Recognise & deal with customer queries, requests and problems. Optional Units (A choice of one of the following) Maintain a positive & friendly attitude or Adapt your behaviour to make a good customer service impression.

How will I be assessed?

You will be assessed by your tutor on your work on an ongoing basis. There will be no examinations, just continual support and guidance. You will need to produce a portfolio of your work which will be externally assessed and when satisfactory will be accredited with an OCN qualification.

Career Opportunities & Progression

On successful completion of this course you could progress to NVQ Level 2 Customer services.

Length

35 weeks

Attendance

Part-Time

Campus

Learning is located in community based venues across Rhondda Cynon Taff. Please contact the Community Development Department to gain more details, Telephone 01443 663256.

This Course Guide

The College has taken every effort to ensure that this online prospectus is as accurate as possible at the time of going online. It is intended as a general guide to college courses and facilities and forms no part of a contract. The college reserves the right to make changes or withdraw, without notice any of the courses, course facilities or support described.