Coleg Morgannwg

Courses

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NVQ Level 2 Customer Services

Course Outline

The course consists of two mandatory units and five optional units. These cover the aspects of customer service that are expected at a junior level role.

Entry requirements

You will require NVQ 1 in Customer Services, GCSEs C ? G or relevant work experience.

What will I study?

You will study the following Units; MANDATORY UNITS Prepare yourself to deliver good customer service and Provide customer services within the rules. OPTIONAL UNITS Recognise and deal with customer queries, requests and problems; Give customers a positive impression of yourself and your organisation; Deal with customers face to face; Deliver reliable customer service and Develop customer relationships.

How will I be assessed?

You will be assessed by your tutor on your work on an ongoing basis. There will be no examinations, just continual support and guidance. You will need to produce a portfolio of your work which will be externally assessed and when satisfactory will be accredited with an OCN qualification.

Career Opportunities & Progression

On successful completion of this course you could progress to NVQ Level 3 Customer Services.

Length

35 weeks

Attendance

Part-Time

Campus

Learning is located in community based venues across Rhondda Cynon Taff. Please contact the Community Development Department to gain more details, Telephone 01443 663256.

This Course Guide

The College has taken every effort to ensure that this online prospectus is as accurate as possible at the time of going online. It is intended as a general guide to college courses and facilities and forms no part of a contract. The college reserves the right to make changes or withdraw, without notice any of the courses, course facilities or support described.